18
May
How to Implement a Value-Based Strategy
The focus of a service-based company should not be to increase sales or lower costs, but rather to create value for everyone involved in the...
Read more17
Aug
How to Overcome Unconscious Bias to Fight Workplace Microaggressions
Microaggressions and systemic oppressions have been common in the workplace for quite some time. These concepts are commonly mentioned in today’s diversity and inclusion training...
Read more6
Aug
Performance for the Long-Run: Accountability Creates Teams That Consistently Deliver
Accountability is a willingness to accept responsibility or be answerable for one’s actions and decisions. Unfortunately, embracing accountability can be intimidating, conjuring images of reprimand...
Read more29
Jun
High-Performing IT Teams: The need for communication and trust in complex environments
Why communication matters. Many people, especially in IT, believe that optimizing communication and dialogue is difficult and nebulous, often leading to touchy-feely conversations they would...
Read more2
Jun
First Impressions Matter: How to introduce a new project so your team knows how to succeed
A critical new IT project is now under your ownership. How do you ensure that your team has a high likelihood of success? Does each...
Read more12
Mar
How to Identify and Combat “Role Creep”
Creating a new team is exciting and challenging for any organization. When I had the opportunity to form a shared services team to support the...
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Mar
The Logic Behind our Rebrand from Abraic to Massaro
Out with the old. Our former company name “Abraic” was originally an acronym: A Bunch of Russian, American and Irish Consultants: A.B.R.A.I.C. (Yes, we thought...
Read more30
Jan
Overcoming a Fear of Innovation Risk: Data, Prototypes, and Diversification
Innovation is crucial to improve performance and adapt in a constantly changing business environment. Smart innovators implement smart risk management, a fail fast mindset, and...
Read more14
Jan
Genuine Care at Work
Why care? A lot is written about leadership traits such as vision, integrity, resilience, positivity, accountability, and even humility. It is my opinion that genuine...
Read more20
Dec
The Secret Support Team for IT Leaders: Goal Closers
IT teams must constantly adjust to end-user demands, budgets, timelines, and other constraints. Such a dynamic environment requires leaders to understand how to close out...
Read more27
Nov
How IT Can Stay in the Game Through an Economic Downturn
Depending on what you read and who you talk to, an economic downturn or outright recession may be in the works. Growth has slowed, trade...
Read more30
Oct
The Hidden Benefits of a Customer-Focused Culture
Being focused on customers isn’t a unique organizational trait. Almost everyone in business claims to be customer-focused in one form or another. Some even consider...
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