30
Oct
The Hidden Benefits of a Customer-Focused Culture
Being focused on customers isn’t a unique organizational trait. Almost everyone in business claims to be customer-focused in one form or another. Some even consider...
Read more23
May
Data Consistency Is the Key to a Standardized Reporting Process
Standardized reporting is an intricate type of reporting process that aims to produce consistent, reliable, actionable information from disparate systems or sources. A reporting process...
Read more25
Apr
Superstition Ain’t the Way: Prevent Bad Habits from Running Rampant Among Users
Even if you’re not a superstitious person, it’s likely at one point in your lifetime you knocked on wood in an attempt to appease the...
Read more21
Jun
The Passive-Aggressive Side of a Digital Transformation
As with most significant changes, digital transformation can elicit both passive and aggressive reactions. In the correct context and with the right audience, both perspectives...
Read more14
Jun
Organizational Culture Eats Agile for Breakfast, Lunch, and Dinner!
“Culture eats strategy for breakfast,” is a famous quotation attributed to the late business management guru Peter Drucker. While a debate continues as to whether Mr....
Read more18
May
Lessons Learned from an EMR Implementation (and my wife)
While IT implementation challenges may seem similar across industries, it often takes a deeper dive into a profession’s nuances and specific constraints to fully understand...
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May
Before Starting Any Agile Journey, Know Your Destination
The promise of Agile is speed to market for delivering incremental value to the customer, but why is the adoption of Agile in organizations so...
Read more29
Apr
Are You Using, Doing, or Being Agile?
An Agile transformation is a journey. A journey has many ups and downs, and an Agile journey is no different. Another way of thinking about...
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Apr
Don’t Wag the Dog: Digital Transformation Starts with Company Strategy
Today, headlines about digital transformation dominate blogs and journals. IT leaders feel that they should have already started their organization’s transition into the digital age....
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Mar
Launching a Center of Excellence | Downloadable Executive Field Guide
A Center of Excellence—such as an OSM (Office of Strategy Management), PMO (Project Management Office), IT Governance, Continuous Improvement, or similar task force—is usually established...
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Mar
The Risk-Taker CIO Paradox
Leadership requires taking risks. But technology must work reliably. How do IT leaders square these two realities? CIOs are driving organizational strategies now more than...
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Feb
Executive Field Guide: IT Governance
There are dozens of definitions for “IT governance” out there. They use words like efficiency, effectiveness, alignment, control, and strategy—which are all valid terms. But...
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