2
Nov
A Maturity Model for Vendor Relationships: You Can’t Marry All of Them
Vendor management is an internal IT function that often has room for improvement. A maturity model is a helpful tool for evaluating the state of...
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Mar
The Keys to Managing Your Outsourced IT Resources
Congratulations! You’ve decided to outsource some of your IT services, based on a sound resourcing strategy. And you’ve found a reliable outsourcing partner. Now you need...
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Nov
IT Can’t Please Everyone
Sorry to break it to you this way. It’s a fact of life: IT cannot complete its work faster than the business can think of it....
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Feb
Establishing SLAs for Internal IT Services
Service Level Agreements (SLAs) are standard for measuring performance of an outsourced service. But what happens when an IT service is managed internally? How are...
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